Terms & Conditions

At Ron´s Pet Supplies we do our very best to provide you with the best quality products at our best possible prices. We will do all we can to despatch your orders as soon as we possibly can.

To avoid any returns we suggest you ask about any products you might be unsure about.

We are more than happy to help with any enquiries.

Before despatch all products are checked for faults and damage. Any products damaged in transit must be reported within 48 hours of arrival. Any goods found to be faulty or damaged must be returned back with all parts, instructions and warranties enclosed in the original manufactures packaging, all goods must be sufficiently packed there after to avoid any further damage with the original invoice to qualify for a replacement or full refund (which will be at our discretion).

All goods will remain the property of Ron´s Pet Supplies until payment is received.

Any out of stock items will be notified before despatch of incomplete order to give you the chance to choose an alternative or to cancel. If you fail to notify us of any alternative your complete order will be despatched as soon as the out of stock item arrives to us. We will keep you informed.

All prices are correct when submitted to the web site and include V.A.T. We reserve the right to change prices at any time without notice.

All photos show a true guide to what the products are like, but their maybe some variations in the colour of some products due to screen resolution and differences in monitors used.

Any personal information given to us will be kept strictly confidential and not passed on to any third party.

This does not affect your statutory rights as a consumer.