After listening carefully to the governments advice and carrying out a full risk assessment of our premises we now feel it is safe to open the ground floor area of the shop to allow you to look for the items you may need and maybe find a few things to treat your pets for being so good during lock down.
We have obviously had to put some safety measures in place to protect you and our staff as we know that this pandemic is far from over.
Here are those safety measures so you are all aware and prepared.
As from the 15th of June we will be allowing more access around the shop.
Due to the size of our shop we can only allow 2 customers in at any one time. Families will be allowed classing as 1 customer (children must be supervised at all times)
All gloves must be removed prior to entry unless your gloves have been freshly put on to enter our shop
Every customer must sanitise their hands/fresh gloves on entry..(sanitiser will be provided)
A one way system has been put in place and we ask you to all please follow it around the shop.
We ask you all to give other customers and staff a good 2 metre social space whilst walking round and when talking to staff if needing advice.
We also ask you to be aware of other customers waiting to enter the shop and to keep your visit as brief as possible if we have a queue. (We love nothing more than to chat to you all but we must be considerate to those that are waiting)
The upstairs part of our shop will remain closed for now, if you need any fish or reptile products please ask at the till we will be more than happy to get your items for you.
If you prefer not to walk around the shop and you would like us to get your items for you we are still more than happy to do that.
We are still running our free delivery service which is going out every day we understand that some of our customers are vulnerable and need to shield and some of you are unable to get to us due to other reasons so we will continue this service as long as it is needed.
Thank you all once again for your understanding and loyalty we really do appreciate your support. 💕
Please never feel you are putting us out in any way, we are here to serve you in any way we can and are always willing to help you if we possibly can.
Keep staying safe and look after each other
Gavin & Clare