In these uncertain times we would like to ensure our customers that we are strictly sticking to government guidelines to keep you and our staff safe whilst shopping with us.
Our current opening hours are 9am until 4pm daily, we are currently closed on Sundays….We have shortened our opening hours as we are currently working with a minimum amount of staff, this allows us to do all the behind the scenes stuff when we are closed and concentrate on you when we are open. We appreciate your patience due to this restriction.
The shop is only allowing one customer in at a time where we will get your goods for you. (All staff members are keeping a rigorous routine of keeping there hands clean and sanitised.) This limits any contamination from being spread throughout the store.
We have installed a counter screen to give extra safety and reassurance for us all.
We are only accepting card payments or Apple/Android payments (contactless is preferred)
We are asking customers to keep a social distance whilst queuing outside the shop.
We do offer a delivery service if you would rather not come into the shop this is currently going out every day and we are hoping all customers will receive their orders within 3 to 5 working days (currently all orders are going out a lot quicker if stocks allow)
Our driver ( Gavin ) will do a doorstep delivery then ring or knock on the door to alert you he has been. Please try not to open the door immediately to allow him time to leave.
We have one dedicated member of staff answering your phone calls who will take your orders for delivery or collection or answer any enquiries you may have. (Please try again if you can’t get through straight away the phone becomes busy at times)
You can order through our website. www.ronspets.co.uk either for delivery or you can click and collect.
We also have a Facebook page that will keep you up to date with things happening at the shop, you can also message us here aswell.
Finally you can contact us by email where one of the team will reply to you as soon as possible… email email@example.com
Social distancing and safety measures will be in place until further notice. Management may decide to ease things as things get better for us all. We ask you to respect these decisions as we are only doing what we feel best for everyone’s health and safety.
If you are unhappy in any way with the measures we have put in place please address all correspondence to Gavin Ayling
We would like to thank you all for your understanding and your patience.
The Ron’s Pets Team